Installing a new catering management system can seem like a daunting experience, but our consultancy team will be with you from start to finish, ensuring a smooth and efficient installation.

When you choose to install a solution from Swan, you will be assigned a dedicated project consultant to see you through your setup and installation. We work with the retailer to manage the implementation and resources around key dates such as sales and holidays.

The consultancy team will manage and co-ordinate all aspects of your implementation, including:

  • Assessing Your Requirements: an initial project meeting will be arranged with you to ensure we understand your requirements in detail to allow for a smooth installation
  • Arranging Training Sessions: we will work with you to provide a comprehensive training plan to ensure you are confident and fluent with your new retail system before your go-live. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions
  • Flexible Training: training sessions are available both onsite and remotely via a webinar
  • Top-up Training: ongoing training can be carried out in smaller sessions remotely by Skype
  • Liaising with Third Parties: communication with third parties that offer services such as eCommerce, payment systems and accounts to ensure we supply a joined-up solution
  • Organising Networking Surveys and Installation: depending on your current networking infrastructure, our engineers can plan and install networking, including radio frequency and wi-fi across your site
  • Supply, Configure and Install Any Hardware Required: Swan engineers will install and set up all of your hardware and software prior to your go-live date