While our systems are built to be robust, unfortunately sometimes things do go wrong – a user can select the wrong option, or data gets corrupted. Our UK-based Customer Support team are there to help you whenever you may need it.

Our support team is dedicated to helping you every step of the way, from choosing our software right through to ongoing support after go-live. Ready to help with any query you may have, every team member has an extensive knowledge of our systems, so they can guide you through the solution step by step, ensuring everything runs smoothly.

Once you become a Swan customer, you will be eligible for our all-inclusive support service.

Support Service Features

  • Online Support Portal: we will issue you access to our secure online area, where you can see your support log history, view the status of and respond to current calls, gain access to out-of-hours support, hire HHTs and many more facilities
  • Multi-branch Access: the online support portal can assign a head office, giving retailers with multiple sites the ability to monitor the support activity of their entire retail estate
  • Support for Third Party Products: support for products such as payment systems or websites, giving you one point of contact for any issues or concerns
  • Telephone Support: our team is a phone call away, and available seven days a week. In most cases, they have access to your system remotely via the internet, allowing them to fix any minor issues in minutes
  • Software Upgrades: you will be informed by the team of any new upgrades when available and these will be scheduled in at your convenience
  • Out of Hours: you can opt to have out-of-hours phone support service, which extends the usual hours to 8pm Monday to Friday and to 7pm on Saturdays. Please contact our sales team if this would be of interest to you